Great Service is a Given
Fast delivery times, punctuality, and loyalty: old values rediscovered! These are precisely the values a satisfied customer needs – together with a price that is always fair.
Our goal is to find the ideal solution for every challenge, meet your needs, and work quickly, reliably, and efficiently.
The Hekna company offers comprehensive service to all of its customers. For us service isn’t just a keyword to attract new customers. Rather, it is a hallmark of a trust-based relationship built over many years between you as the customer and us as the supplier.
Our service includes the following:
24h / 48h Lieferservice
There’s only one solution when facing a looming deadline:
Hekna Straightaway Programme HSP!
We offer customers the option of ordering standard products in our catalogue from stock for fast delivery. A list of standard products available from stock can be found in our Straightaway Programme HSP.
All Straightaway Programme orders received by 10:00 am on business days (Mon-Fri) will be shipped out the same day. You may choose the shipping type: standard or express shipping. Standard shipping generally takes 24–48 hours.
Express shipping guarantees delivery within 24 hours, along with other special options, such as delivery by 10:00 am.
The minimum package quantity with this service = 1.
This means that you can rush order only what you need urgently. All that at a truly fair price.
Our HSP Hotline:
Tel: 02051 – 2 91 31
Mon-Thurs 8:00–12:00 + 12:30–16:00
Telefax: 02051 – 2 91 39
Short Delivery Times for Production Orders
Besides our 24- and 48-hour delivery service, of course we also guarantee that all other orders are processed quickly and accurately.
Because we are primarily a production company, only certain products are kept in stock.
All other product orders from our current catalogue will be handled as production orders, which are generally processed and shipped within 14 days. Faster delivery times can be arranged.
Individual Solutions for Every Instance
Our goal is to find the perfect solution that will meet your needs quickly, reliably, and reasonably.
Quality, flexibility and innovation make our products what they are: individual solutions for every instance.
Many satisfied customers attest to our daily work. Only when your wishes are our number one priority can we achieve what’s most important for us: your trust!