Hekna-Hermann Knapp GmbH & Co. KG
Möbel- und Zylinderschlossfabrik
Hekna-Hermann Knapp GmbH & Co. KG was founded in 1867. Today it is a medium-sized, family-owned company with a long tradition in lockmaking, in particular cylinder locks and lock systems for all areas of furniture construction overy many decades.
Our ongoing challenge and passion is to further improve successful products, develop new products, and to hear our customers’ wishes and make them reality.
We remain an open-minded, capable, and reliable partner for our customers thanks to our experienced and motivated employees and state of the art production technology.
Newest Production – Highest Standards
Quality and reliability don’t apply automatically to a company’s products – instead they are characteristics that must be proven again with each new day.
The role of quality control is to monitor our latest production methods, ensuring that we always meet our high production and quality standards.
We maintain at least two of each vital piece of production equipment in order to prevent possible downtime or bottlenecks. This is the only sure way to guarantee that you can rely on us as a partner.
Great Service is a Given
Fast delivery times, punctuality, and loyalty: old values rediscovered! These are precisely the values a satisfied customer needs – together with a price that is always fair.
Our goal is to find the ideal solution for every challenge, meet your needs, and work quickly, reliably, and efficiently.
The Hekna company offers comprehensive service to all of its customers. For us service isn’t just a keyword to attract new customers. Rather, it is a hallmark of a trust-based relationship built over many years between you as the customer and us as the supplier.
Our service includes the following:
There’s only one solution when facing a looming deadline:
Hekna Straightaway Programme HSP!
We offer customers the option of ordering standard products in our catalogue from stock for fast delivery. A list of standard products available from stock can be found in our Straightaway Programme HSP.
All Straightaway Programme orders received by 10:00 am on business days (Mon-Fri) will be shipped out the same day. You may choose the shipping type: standard or express shipping. Standard shipping generally takes 24–48 hours.
Express shipping guarantees delivery within 24 hours, along with other special options, such as delivery by 10:00 am.
The minimum package quantity with this service = 1.
This means that you can rush order only what you need urgently. All that at a truly fair price.
Our HSP Hotline:
Tel: 02051 – 2 91 31
Mon-Thurs 8:00–12:00 + 12:30–16:00
Telefax: 02051 – 2 91 39
Short Delivery Times for Production Orders
Besides our 24- and 48-hour delivery service, of course we also guarantee that all other orders are processed quickly and accurately.
Because we are primarily a production company, only certain products are kept in stock.
All other product orders from our current catalogue will be handled as production orders, which are generally processed and shipped within 14 days. Faster delivery times can be arranged.
Individual Solutions for Every Instance
Our goal is to find the perfect solution that will meet your needs quickly, reliably, and reasonably.
Quality, flexibility and innovation make our products what they are: individual solutions for every instance.
Many satisfied customers attest to our daily work. Only when your wishes are our number one priority can we achieve what’s most important for us: your trust!